The spot was perfect and the rooms felt comfortable, with some genuinely welcoming staff, especially those at the buffet, and the price‑to‑value ratio was good. The buffet was decent but could use more variety each day. However, it’s not a true five‑star hotel; I’d rate it four stars. The check‑in greeting was cold, giving a poor first impression, and when I asked where the restaurant was, I was told everything was accessed via a QR code. Because the hotel is overwhelmed by organized tours, it feels like a noisy factory. The sauna and jacuzzi were out of order, the gym lacked air‑conditioning, the bedroom floor wasn’t cleaned daily, the curtains didn’t block light so I was waking up at 5 am without a night mask, and the ceramic soap dispensers broke easily, raising the risk of fines if they shattered.
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