Renaissance Chicago O'Hare Suites Hotel

The room was dirty and there were pests.

Michael·Πριν ένα μήνα

“Clean and friendly”

The hotel was spotlessly clean, but parking was a hassle.

Martell·Πριν ένα μήνα

No negatives to report.

Bianca·Πριν ένα μήνα

“Súper”

Everything was fine; nothing to complain about.

Daniela·Πριν ένα μήνα

“I reserved a room at a 4-star hotel but apparently stayed at a 1-star hotel.”

I liked the pool and hot tub, which were the main two reasons we chose this specific hotel. The staff was also mostly friendly and helpful but did not communicate reservation changes to me at check-in and did not follow up with me when I called about the broken TV in my room. However, when I talked to the front desk agent at check out about my issues, they did get me a discounted price on the room and parking for my troubles, so I appreciated that. It was not disclosed to me at check-in that my room had been changed from my reservation, so I went into the room with the expectation that it would be what I purchased and was highly disappointed that it was not. I was told this was because I didn't prepay so they gave my room away, which is a weird policy to have in place considering there's already a cancellation policy and I did not cancel. I was told my wifi would be complimentary, but it still took me to the paywall after I tried to log in. I did not have a working TV and called to get it fixed but no one came. I did not have sheets for the pull-out sofa but since I didn't hear from anyone regarding the TV, I didn't bother calling about it. The fact that you have to purchase the breakfast package and then it only covers 2 breakfasts is also very ridiculous. The nickel and diming of every single thing was crazy and disappointing. I work front desk at a hotel and if any of my guests experienced what I did, I would be appalled and embarrassed

Starla·2 μήνες πριν