I was very disappointed: the room was old, outdated, and smelled strongly of mould. I asked for an upgrade and was ready to pay the difference, yet the staff wouldn’t tell me the extra cost until I confirmed the upgrade—how could I agree without knowing the price? On top of that, they tried to charge me a €150 cleaning fee just to change rooms, which is absurd since I had only checked in the night before. The staff seemed confused about room changes, upgrades, and the whole process, insisting they weren’t responsible for the financial side, which made it even more frustrating. Another odd detail was that you had to schedule housekeeping in advance to get your room cleaned—a policy I’ve never seen before. All in all, the experience was frustrating and disappointing.
Andreea2 days ago