The location was bad, breakfast was bad, and the internet was bad.
TeixeiraA month ago
Just a moment…
★★★★·Orizaba·6.8
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or just type it — “around the 20th, three nights”
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Hotel HAUS Ixtaczoquitlán in Orizaba features 43 comfortable rooms with air-conditioning, private bathrooms, and mountain views, each equipped with a work desk, free toiletries, and a TV. The hotel offers free WiFi, a fitness room, and 24-hour front desk, along with a minimarket, daily housekeeping, and outdoor seating. It's 123 km from General Heriberto Jara Airport, near local attractions.
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How guests rate the property, aspect by aspect.
The location was bad, breakfast was bad, and the internet was bad.
Teixeira·A month ago
I was furious when I arrived and they told me my reservation didn't exist; after I asked them to check, they admitted it had been made but because no credit card was on file they hadn't honored it. I explained I needed accommodation urgently, paid with a debit card, yet they still charged the other card, so I was double‑charged due to the reception staff’s negligence (Linda). I demand a refund!
Ramsés·2 months ago
The elevator was out of order and the pillows were unsatisfactory.
Jorge·2 months ago
They refused to honor my reservation and the service was terrible.
Aracely·2 months ago
The cleaning was good and service was solid, but there were not enough outlets for chargers and the Wi‑Fi was poor—so bad it even affected the screen.
José·2 months ago