Les Suites de la Tour d'Embas

“Read Reviews first on Trip Advisor!”

After a long drive from La Rochelle, we were hoping to unwind before continuing our trip, but the accommodation turned out to be a nightmare. We never received any communication or check‑in instructions from the owner beforehand, unlike every other place we stayed in France. When we reached the address, a locked door beside the Indian restaurant at No. 31—apparently the same address as the property—confused us further. We knocked several times with no answer and tried to contact the owner via WhatsApp, but got nothing back. We grew worried, then finally got a response after 45 minutes, only to hear that “Les Suites de la Tour d'Embas has informed us they can no longer accommodate you from check‑in to check‑out due to an unclear reason given by the accommodation.” Arriving tired, with luggage, and no place to stay was both stressful and frustrating. The weather worsened things, forcing us to rush back to the car in heavy rain while scrambling for alternative accommodation on short notice. Later, the so‑called owner sent a WhatsApp message saying he’d been taken to hospital with a hand injury and couldn’t respond. If that’s true, we wish him well, but it doesn’t change the fact that there was no communication, no contingency plan, and no help when we needed it. We managed to get a refund, but not all travelers may be as lucky. Future guests should read previous reviews carefully and be aware of the risks of booking a place where communication is inconsistent.

Tim·2 months ago

“Je n'y retournerai pas”

The location is right at the foot of the castle, which is great. However, there’s no breakfast, and nothing for preparing coffee, like a kettle. The toothbrush in the bathroom and the smudges on the mirror are also a bother.

Cynthia·3 months ago

The location is one of a kind, and the Indian restaurant below is excellent. Getting the entrance ticket is too complicated.

Berger·4 months ago

The location, building, and spacious comfort of the accommodation were all positives, but I was a bit disappointed to find that there was no coffee maker or facilities to prepare a simple breakfast. Additionally, the bathroom lacked a door, which wasn't ideal.

Beatrice·A year ago

“Very interesting, we loved the idea of the place, but it just didn't work for us”

I stayed in a unique old tower room that had a lot of potential, but ultimately fell short. The location was fantastic, with a short walk to the train station and plenty of food options nearby. However, the room's odd layout didn't work well, and the lack of on-site staff was a concern. Additionally, the hand towels smelled like mildew, which was a bit of a letdown. While I appreciated the effort to create an interesting space, it needed more thoughtful improvements.

Rich·A year ago