Pousada Castelo de Palmela

“Ligar muito bom e uma boa base perto de Lisboa.”

The location and the structure of the inn inside the castle are really the highlight of the stay. Unfortunately at dinner, despite all the effort and friendliness of Carlos, who recommended good wines, we felt the team was understaffed, which made the wait a little long.

Rodrigo·A week ago

The building is exceptional with spacious rooms. Our room (213) faced the west terrace for a great sunset view. The whole place is lovely and relaxed. The bathroom is beautifully tiled. There’s a complimentary bottle of rosé in the mini‑fridge (I should have taken it to the bar). We chose this spot for our return from the Algarve and morning flight home. It was Sunday at 7 am… a quick 38‑minute drive to the airport. Dinner service was lacking. We decided to go to the bar before dinner for a drink… no bartender! We asked reception but after 20 minutes no one came. So we went to the lovely dining room, were seated and waited 15 minutes before we were attended to. There were only two waiters for about fourteen tables. They didn’t have ginger ale! The wine was good. The salad (lots of fruit) was large and delicious… enough for a meal. The risotto was also excellent but we couldn’t finish it… maybe they should have served two portions. My onion soup was light, but had limited cheese on it. I ordered a couverte that included two pieces of bread, some olive oil and a dish of olives, for which they charged us both 4 euros! Our server was friendly and spoke good English. The only issue with the room was that the toilet paper holder was too close to the toilet. Because we had to leave early for the airport we didn’t have breakfast, nor was there room service.

Rmmjr·A week ago

“Relaxing for 24 hours”

The hotel offers wonderful views. The rooms are very spacious. The staff are very friendly. The room next to the lift was noisy early in the morning. The restaurant only served 1.5 servings in the evening. The staff were very friendly but exhausted. The bathroom was tired.

Justin·2 weeks ago

The location is fantastic. Everything is very clean, organized, and comfortable. Breakfast is excellent. The staff are very friendly. Nothing to note.

Luis·2 weeks ago

“Um mau nome às Pousadas de Portugal”

The inn is historic and offers great views, but overall the property is poorly maintained, which is disappointing given all the conditions that should make it an excellent reference. The lack of attention to guests and the absence of facilities due to no investment are obvious. The room was only handed over at 16:00 without any justification or apology – several people were in the same situation over the two days we stayed. During that time the bar was closed and it was impossible to eat or drink anything while we waited. Around the area there is absolutely nothing. In the room, the air‑conditioning grills were covered in visible dust – I could send photos. The mirror inside the wardrobe door had a full handprint mark, meaning it was not cleaned. A window that wouldn’t open was fixed only after contacting reception. The room assigned did not match the one we had reserved. There was no water for more than an hour. The room was not cleaned the next day until at least 16:30, so we informed reception that we would waive it. All of these issues were reported, but apparently they are routine and were not given any importance.

Dr·2 weeks ago