The hotel had no front desk, so we couldn’t check in, and they wouldn’t refund our money.
Jexin4 months ago
Just a moment…
★★·Cheras·7.0
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or just type it — “around the 20th, three nights”
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Pillows Plus City Top in Cheras offers air-conditioned rooms with private bathrooms, free WiFi, and 24-hour front desk service. The hotel provides convenient parking facilities and is situated 30 km from Sultan Abdul Aziz Shah Airport, near attractions like Axiata Arena, Berjaya Times Square, and Starhill Gallery, all within a 12 km radius.
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How guests rate the property, aspect by aspect.
The hotel had no front desk, so we couldn’t check in, and they wouldn’t refund our money.
Jexin·4 months ago
The facilities around the hotel are okay. There was no kettle or Coway to boil water, and the co‑acrostic was dirty.
Nursyimah·6 months ago
Nothing. The management was the only issue.
Kagineswary·6 months ago
I paid a low price that worked for a solo traveler, but the towels and slippers were missing. The TV was there but dead, and the electricity cut out at 8.52 am. I tried calling and texting the admin but got no reply. A staff member was waiting downstairs; only after an hour did the power return thanks to that same person. I remember the hotel was fully self‑service, yet the admin only responded to my WhatsApp after two hours. Thanks for the experience, and I hope the service quality improves so no one else faces the same issue.
Azrul·7 months ago
Finding parking was difficult and there were dogs roaming outside the hotel.
Hajar·7 months ago