“Will no longer use Booking.com”
Convenience was there, but the shower didn’t work, I was double‑charged, and the advertised free breakfast wasn’t actually included.
Alvin6 days ago
Just a moment…
★★★·Franklin·8.4
01
or just type it — “around the 20th, three nights”
02
03
The Courtyard by Marriott Franklin Cool Springs offers 100% non-smoking rooms with air-conditioning, private bathrooms, tea and coffee makers, hairdryers, refrigerators, work desks, seating areas, free toiletries, microwaves, showers, carpeted floors, TVs, and wardrobes, plus sofa beds in select rooms. The hotel features an indoor pool, fitness center, free bicycles, and free WiFi, as well as a family-friendly restaurant serving American cuisine.
04
05
06
How guests rate the property, aspect by aspect.
Convenience was there, but the shower didn’t work, I was double‑charged, and the advertised free breakfast wasn’t actually included.
Alvin·6 days ago
The room was clean and met my expectations, but the elevator was broken and the room phone never worked; staff called me three times asking if I’d changed rooms (which I hadn’t) and even came to my door to check, so they need to cut down on unnecessary calls and visits.
Andrea·6 days ago
The staff was excellent at helping.
Elizabeth·3 weeks ago
We arrived after a nearly twelve‑hour drive, still in shorts and t‑shirts, and the front desk staff made us feel like we should have stayed somewhere cheaper. A young man, sharply dressed, gave us that impression, while another similarly dressed colleague checked us in with genuine courtesy. By the next morning the same desk staff had changed, becoming friendly and helpful.
Richard·A month ago
The beds and pillows were basic, but the bathroom and shower were excellent and everything was spotless; I’m not a fan of the bathtubs, otherwise everything was great. There was no breakfast, no food, and no room service.
Mauricio·A month ago