“Great location but not the boutique experience you'd expect. A bit grubby and under par!”
Location was less than 5 mins from the Duomo and around the corner from some seriously good restaurants and bars. the check in staff were helpful and pleasant and they allowed us to store our luggage after checkout for no additional fee. we also liked the space in the room for a family of four. the place isn't v clean. our room had not been thoroughly cleaned. There were finger prints all over the TV, hair and dust in areas and an infestation of ants that my 8 year old daughter found in the sink / kitchen area. Not good enough! the lights were also a bit dodgy and so was the shower / wet room in the second bathroom. the shelves in both showers tipped because they're not secured. It's all just a bit shoddy and not what I expected from the photos. there is also an inside courtyard which has a really unpleasant drainage / stagnant water smell as you enter and exit your room. When we shared this information at checkout the lady just said 'oh ok we will check'. It felt like nothing was really going to be actioned. The response was rather underwhelming! Ants not acceptable in a hotel room. I would have been mortified if it were my establishment! I wouldn't stay here again and I wouldn't recommend
Sophie2 months ago