“Can't believe this was under the Extended Stay banner”
The location was fine, but the place was completely rundown, the chair was disgusting, the carpet was old and stained, and so on.
Lon2 months ago
Just a moment…
★★·Mobile·7.0
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or just type it — “around the 20th, three nights”
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Located in Mobile, Extended Stay America Suites - Mobile - Spring Hill offers fully equipped kitchens in every room, complete with stovetops, microwaves, and refrigerators. The hotel provides free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding. Guests enjoy a free Grab-and-Go breakfast and weekly housekeeping services, with daily services available for a fee. Nearby attractions include the Mobile Convention Center and the Gulf Coast Exploreum Science Center.
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How guests rate the property, aspect by aspect.
The location was fine, but the place was completely rundown, the chair was disgusting, the carpet was old and stained, and so on.
Lon·2 months ago
Hie close it was to shopping. The room had used drug pipes in the cabinet over the refrigerator, I didn't see it until the next morning. The room was not cleaned properly. I was very disappointed also the elevator was not working and I was on the 3rd floor with a bad hip.I felt bad when I left it really made my whole trip bad
Valerie·2 months ago
The general manager, Elizabeth, was very nice and tried to help, but our reserved room was flooded and she only offered us one bed and a hide a bed; the room had no amenities, no coffee service or paper towels in the kitchenette, and although the lobby advertised coffee and breakfast food I saw nothing; someone was banging on the wall in the next room and the air smelled like mildew and old cigarette smoke—an unpleasant experience that shows the property needs a refresh, so I can’t recommend it. The only thing I liked was the staff.
Desert·2 months ago
The staff were friendly and the room was nice, but there was no breakfast even though it was advertised.
Joseph·3 months ago
Nothing. I have used for many years with out any problems ever. I was traveling and became tired so I decided to find a place to sleep. I had stayed in Extended Stay in another state so I processed to book at 1025pm. I arrived at 1050pm. There was a sign up on the door that says lobby hours are until 11pm and to use the phone on right to contact staff. I received no answer, Called customer service who did reach the staff. Customer service said the staff refuse to check people in after 10pm. Okay, then maybe you should advertise that and saved us both some trouble. I will continue to use for everything. I may give Extended stay another try in another state. I just think your hours of operation should not be different than what you advertise them as
Susan·3 months ago