“Close to the rodeo, but wouldn't stay here again even if you PAID me!”
We stayed close to the rodeo, which was the reason for our visit, and the price was reasonable at $160 for four people, but that was about the only good thing. The staff were the rudest people we’ve ever dealt with – not just in hospitality. We hadn’t even gotten out of the car before being reprimanded for supposedly driving too fast and parking in the wrong spot. My husband was spoken to like an idiot for missing a handwritten A4 parking sign, and when he asked the woman to calm down she snapped, “DO YOU EVEN WANT TO STAY HERE?” Another man then lectured him about how disrespectful it was to speak to a “manager” like that. We didn’t even know these people were management; they were casually sitting outside drinking and playing music with no staff identification. All this over an innocent parking mistake that could have been resolved politely! Even the children were uncomfortable witnessing the confrontation. The accommodation was no better – a stained mattress, inadequate bedroom ventilation, and incredibly noisy from highway traffic and passing coal trains. While looking for something as we were leaving, I discovered food crumbs, rubbish and belongings from previous guests underneath the couch. Yet guests are expected to clean and empty bins or risk additional charges! We even bumped into the family staying beside us at the rodeo and ended up bonding over how rude the staff were and how dirty we both found the cabins! We paid $160 for four people. We weren’t expecting luxury, just basic cleanliness and courtesy. We’ve stayed at far cheaper caravan parks with significantly better hospitality. We weren’t even planning to leave a review, but the more we reflected on our experience, the more we felt other travellers deserved to know. It’s called HOSPITALITY. Being hospitable is literally the whole point!
Garth2 weeks ago