Sol Pelicanos Ocas

The only issue was that the lifts were a bit hit or miss and needed some work.

Steven·3 weeks ago

“It’s the worst hotel I’ve ever stayed at.”

It was close to the outside entertainment, but in room 1329 there was a crack in the wall next to the door that made the frame wobble. Inside, the walls were stained and scuffed. When I asked a cleaning staff member—probably the supervisor—she shrugged and said “sí.” I assumed that reflected the whole team, so I didn’t push the issue and just tolerated it until check‑out.

Neil·3 weeks ago

“Great but couple of improvements to make it as good as previous years”

The location was fantastic and the staff, especially the cleaners who refreshed the room daily, were great. Travelling with friends, we had always asked for rooms together on the same floor, and that worked every year. This time, however, we ended up in two different buildings on floors 5 and 4 even though we had requested otherwise months ago, so it wasn’t as good as before.

Craig·3 weeks ago

The kids loved the pool, but we booked a room for four and only received two towels. After asking at reception, we waited more than an hour. When we finally got to bed, there were no sheets or pillows for the sofa bed. The reception told us there was only one maid and didn’t know how long it would take to get to us. They explained it was for our 2‑year‑old and 13‑year‑old, so my partner had to sleep without anything because nobody arrived and my children would have gone without.

Ashley·4 weeks ago

“Was a good trip”

The location and staff were good, but the lifts were slow to arrive.

Kieran·4 weeks ago