“Luxury pricing without the luxury experience”
The property is in the Klaserie reserve , part of the Kruger national park , the nature is beautiful. The food is simple and good. Our first room was very basic with absolutely no view at all , it lacked privacy and was noisy and the decor was dated. Our second room was marginally better- it had a view and a bath. There were screaming kids at the pool when we wanted to relax , then kids drumming with the staff for an hour at the reception, right next door to our room where we retreated to get away from the pool. There is really no where else to go relax at the lodge . At over R20,000 per night the offering , was in so many ways, so far short of what it should have been at the price point. Based on our other experiences with top end lodges We were disappointed and feel that we were ripped off. Game viewing, whilst obviously not guaranteed, was sparse. Our direct feedback to management was eventually answered ,after my 3rd prompt, more than 2 weeks later, with a tone deaf offer for us to return at a 20% discount. Not going to happen any time soon!
HeidiA month ago