“Farligt”
The location was good and the price was fair, but I cannot recommend this hotel. During our stay the shower cabin broke apart, forcing us to go to the hospital and incur medical costs. The most disappointing part was how the hotel handled the incident – we received no real apology, no acknowledgement of responsibility, and no offer to compensate for the expenses and distress we suffered. Afterwards, the staff seemed very unhelpful, which made the experience worse because we expected assistance and understanding after such a serious event. To top it off, we booked a transfer to the airport through the hotel, but it never showed up; after waiting about 45 minutes we had to find another ride on the street. The hotel’s location is great, especially if you use public transport, making it easy to get around. Cleaning was okay, but the rest of the service was lacking. For several days there was no coffee at breakfast because the coffee machine was broken. The staff generally seemed not very welcoming, and the overall service did not meet the level we expected. All in all, it was a very disappointing experience. Accidents can happen, but it was the hotel’s post‑incident handling, lack of accountability, poor service, and communication that made our stay very unsatisfactory. We would not choose this hotel again.
Rola4 weeks ago