The staff were amazing, the room was very cute, breakfast was okay, and they helped us with rides when needed; I’ll return if I can. Nothing was wrong, everything was fine.
Tudor7 months ago
Just a moment…
★★★★·Hakuba·9.5
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or just type it: “around the 20th, three nights”
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Phoenix Hotel by HHG in Hakuba offers a serene alpine retreat with panoramic mountain views, free outdoor private parking, and a heated outdoor pool. Guests enjoy a modern spa, on‑site restaurant serving local cuisine, and complimentary Wi‑Fi. The hotel’s central location provides easy access to ski slopes, hiking trails, and the historic Hakuba Village, making it ideal for adventure seekers.
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How guests rate the property, aspect by aspect.
The staff were amazing, the room was very cute, breakfast was okay, and they helped us with rides when needed; I’ll return if I can. Nothing was wrong, everything was fine.
Tudor·7 months ago
Breakfast is the best! I’d love an elevator; walking is fine in general but the heavy luggage and ski boots make the steps hard to navigate.
Wanwipa·7 months ago
The location, staff, spacious room, and mist sauna were great. There’s no elevator, so we had to carry our luggage up to the second floor, but that wasn’t a big deal.
Joy·8 months ago
צוות מעולה דאגו לנו להכל והיו ממש נחמדים במקום נקי והארוחת בוקר מעולה הלוקרים ממש נוחים ומרווחים והמיקום גם אש מקווה לחזור לשם. אין מעליות
פרידמן·8 months ago
I loved everything from the breakfast to the spacious room and the helpful staff. We didn’t drive a car, so we used their shuttle to reach every booked restaurant, supermarket, and the ski field. The location is great, just a few minutes drive to everything. The room was huge, fitting a king‑size bed, a living area, two large suitcases, and a spot for pre‑ski warm‑up exercises. The shuttle bus was easy to book and the driver was nice. The only downside was the lack of an Onsen; there was a hot bath instead.
Sau·8 months ago