“Worst experience - health problems from poor airquality”
The castle sits on a hill with a beautiful view and a grand entrance, yet the indoor air quality was so poor that we started feeling allergy‑like symptoms right after arriving; the stale, musty odor in the rooms felt like an old museum. I respect the hotel’s effort to preserve the historic feel with antique furnishings, but that shouldn’t compromise a healthy environment if it’s marketed as a five‑star property. We left within three hours of arrival, having paid €2,460 for a two‑night stay, expecting the standard comfort and quality of a five‑star hotel, but we received none of that. We got no refund of the €2,460. I chose this hotel because of its good reviews, so I hope others won’t have to face the same ordeal.
HartmannA month ago