Begonia Hotel

“Просто класс (вторая часть)”

I booked a room for friends and am adding to my previous review what didn’t fit in the first one. We paid the hotel in cash in yuan upon arrival, but I had previously asked about payment via the booking app. A 500‑yuan deposit is returned when we leave. Only use cash in yuan or Alipay; don’t bring dollars—exchange issues and double conversion will arise, as in almost all of China. Friends ignored us and took half the dollars—Jaclyn helped with the exchange, but it was not easy. It’s best to have WeChat; if you don’t, ask Jaclyn via the booking app for an invitation and help installing it—she has had it for five years, so we didn’t bother. We ordered a transfer to the hotel on Trip; it was a bit more expensive than Didi, but they greeted us with a sign so we didn’t have to wander the airport. The return ride on Didi turned out to be an unbelievable amount: it started at 137 yuan, but at the end it was charged 218 yuan. For food, if you don’t know Chinese, download a translator with image reading so you can at least guess what you’re choosing. Always say “NOT SPICY.” The menu with photos isn’t everywhere, and sometimes you can’t tell if the meat is meat or grass. The restaurant near the hotel isn’t great, but there is one; the prices are confusing because the wall has no prices, only a full price list without photos. The potato that’s cut like noodles is not recommended—everywhere it’s half‑cooked. The hotel itself doesn’t offer breakfast; if you choose breakfast at booking or order later via Jaclyn, they bring a ready‑made meal to the room, which is decent. We once had dumplings for breakfast—good. But it’s probably better to cook breakfast yourself; there are pans and a pot. The air conditioning in one room can be turned off, but in another it may get colder, so you need to adjust the speed and temperature. You can skip the slippers—they’re plenty, both single‑use and decent leather ones. Everything else I’ve written. Check‑in: the hotel has no reception; you must coordinate arrival with Jaclyn via WeChat, at least an approximate time, if you don’t have WeChat then use the booking app. We warned her in advance. If you can’t find her, go to the Hilton reception desk and give them the Chinese version of the booking with the phone number; they’ll call her. Taxis usually arrive incorrectly, so you need to set or show the location in the middle of the complex to the hotel entrance of The Mermoon Resort Hainan Tufu Bay, Tapestry Collection by Hilton. Otherwise you’ll get lost around the hotel complex—two times we were taken to the edge of the hotel where there’s a second entrance; if we didn’t show the way with a finger… The correct way is to go to the main entrance with the guard and two turnstiles shaped like a fence, then after check‑in go right, somewhat bypassing the building, and then the first left turn on the driveway (don’t get into the garage—there’s a road going down under the building). I highly recommend the hotel—the price‑quality‑comfort ratio is simply excellent. Don’t believe bad reviews from those who want to pay the minimum and still get a restaurant and shops right in the room. For me, 11 yuan and a three‑minute trip is absolutely nothing and not long.

Aleksandr·3 weeks ago

“Просто классно”

A fantastic place in Sanya – Linshui Bay. The closest hotel to the sea is only 200 m away, and the bay itself felt much better than Yalong Bay, where we stayed in September 2025 at Holiday Inn for breakfast and dinner. The water in Linshui Bay is just as clear as in Yalong, but the palm grove along the entire coast keeps the beach shaded, unlike Yalong, and the sea view from the beach is far prettier. There are almost no crowds, so it feels like a private beach. Only eight sunbeds under umbrellas are available, but there’s always space, and they’re all shaded by palms. We brought a lounge chair that we could put on a sunbed for extra comfort. The hotel itself is simply superb – it’s not quite a hotel, more like a hybrid of a hotel and new apartments (2025) that form a single complex with The Mermoon Resort Hainan Tufu Bay, Tapestry Collection by Hilton. The Begoja rooms are 2.5 times larger and twice cheaper. The rooms are well equipped: a big, soft, comfortable bed; we stayed in a 210‑room luxury suite with partial sea view, 91 m², two bedrooms, a living room, and kitchen appliances in the hallway – stove, pot, large fridge, some kind of multi‑cooker, washer and dryer, sink. The bathroom is excellent, with a shower, non‑slip tiles, a hairdryer, disposable shampoos, toothbrushes, huge towels, hand towels, and a shower curtain. The living room has a 65‑inch 4K TV, a large coffee table, and a soft leather sofa. The balcony is huge, with a corner sofa, table, two chairs, a drying rack, and a big bathtub. The children’s bedroom has a small window and a twin‑bed that’s wide but a bit firm. Bring only yuan; we had trouble exchanging dollars, though our friends managed to get some. The highlight is Manager Jacqueline – kind, responsive, courteous, and reliable. All our questions were handled instantly and efficiently. I’ve never met a manager like her in 150 hotels. She even drove us to restaurants and supermarkets, waited while we shopped, and brought us back. She gave us pool vouchers, though we hardly used them. We were with friends, and she prepared rooms nearby without us asking. Water in the room is plentiful; if it runs out, call and they’ll bring more. The kitchen has utensils, and there’s cookware. The room is cleaned, towels changed daily, and bedding every three days or sooner if requested. The hotel is simply super. Right at the entrance is a small eatery on the left where we ate a couple of times, but mostly we went to the town opposite the big hotel that looks like a tablet, located about 1 100 m to the right after leaving. Once in the evening we walked there for about 12 minutes – the road lighting was poor – otherwise we took a Didi taxi for 11 yuan, three minutes each way. People are sparse unless it’s a holiday, when there are a few more. We preferred eating at Uyghur places, but they don’t serve alcohol, beer, or pork. Bring an eSIM or a special SIM card that turns any phone into an eSIM phone if your device doesn’t support it – you can’t get anywhere in China without internet. The hotel’s internet isn’t great, like most Chinese hotels, especially if you travel elsewhere. Before your trip, install Alipay. Thanks again to Jacqueline and Begoja for a wonderful stay. If we go back to Sanya in a month and a half (our daughter is in language courses), we’ll only stay at Begoja – all the other marketed bays are a sham, except Linshui Bay and Begoja.

Aleksandr·3 weeks ago

Apart from the things I didn't like, the apartments are good, spacious, with a kitchen and dishes (another hotel with a kitchen didn't have dishes, for example). The rooms are roomy, there’s a balcony—no, there isn’t a balcony. These are good apartments; why lie? This is NOT THE HOTEL shown in the photos. They’re just apartments rented next to the Mermaid hotel, and the tenants have access to the Mermaid hotel grounds (by the way, their brochures are right outside Phoenix airport). The photo shows the entire Mermaid hotel, while the apartment block is on the side. To use the pool you get a card (the pool is only 1.2 m deep). The hotel admin approached me at the library and we discovered that the hotel’s materials are used to advertise the apartments. The apartments are nice, but honestly, saying you’re renting apartments next to the hotel would have been clearer.

Matsunehikku·A month ago

I liked everything: spacious, beautiful, clean room, and the bed was simply delightful! Excellent service and friendly staff.

Nikolai·A month ago

“Народа мало,чистая ухоженная территория,персонал отзывчивый,доброделательный.чистый пляж,тихо и спокойно,бассейн чистый.”

The beach is great. Rooms are excellent, and the staff is outstanding. Breakfast only offers Chinese national dishes; there’s no European cuisine.

Zhukova·2 months ago