Summary of this review
The customer service chat was really helpful, but the reception desk was a bit less friendly, especially the staff at the spa who seemed really grumpy. On the plus side, my room was super spacious, clean, and had everything I needed for cooking. However, if you don't have a car, you're in for a tough time - it's a 15-minute drive from Bansko and the paid shuttle to the ski lift has annoying hours. The pool and jacuzzi weren't exactly scorching hot either.
דוד7 months ago