“Adequate stay and experience.”
Using a kiosk for check-in was interesting and effective
Alexis2 weeks ago
★★★·Chesapeake·6.5
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or just type it — “around the 20th, three nights”
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The Sleep Inn & Suites Chesapeake - Portsmouth offers comfortable accommodations and convenient facilities, including a fitness room, elevator, 24-hour front desk, and free on-site private parking. Additional amenities include a barbecue area and express check-in and check-out services. Located in Chesapeake, it's 22 km from Norfolk International Airport and near Norfolk Botanical Garden and Virginia Beach National Golf Club.
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How guests rate the property, aspect by aspect.
Using a kiosk for check-in was interesting and effective
Alexis·2 weeks ago
There was nothing to like. Chosen online for location and affordability at last minute. Lobby smelled of cigarettes in a non‑smoking hotel. Check‑in was bizarre. The man behind the counter when we walked in directed us to a kiosk with a man in it. Felt like the Wizard of Oz. Room cards are spit out like a vending machine. Then, the rooms. The smell was overwhelming. Like a dirty ashtray sprayed with Lysol. My son pulled back the bedspread and the sheets were dirty and had small flecks of something moving on them. We turned around and left. We were allowed to check back out for a refund—thankfully. I left my glasses on the counter in the room and had to go back after I deposited my keys back in the Oz‑box. The man in the box spit a key back out to let me go back to the room and in the 5 minutes between checking out and coming back for glasses the bed was remade. Please do not think that new linens were put on the bed. The one human in the hotel went back in, pulled the covers we removed back up and it was ready for the next unknowing victim.
Susan·2 weeks ago
It is convenient to where I wanted to go. I requested my bed be made every day.
Zsa·3 weeks ago
The location and morning breakfast.
Lejean·A month ago
Spacious rooms for family. Cooking efficiencies. Indoor pool could use better ventilation. Live receptionist has me waiting and trying to check in for almost an hour. He muted his mic and continues to talk to someone else. I call the hotel the same live agent answers the phone I ask him is he going to check me in after about 30 minutes this guy proceeds to hang up on me and disappears off the screen. I requested help on screen for the 5th time and a different agent comes and I'm having to submit my ID for the 4th time for an already paid reservation. About an hour later I'm able to check in, time frame was about 12 am didn't get to room until 1:20.
Peaceful·A month ago