“Did not stay because committed items were denied. OYO got me another hotel after 3 hours of argument”
The only saving grace was the receptionist at this hotel who was very courteous, understanding and helpful but he was silenced by his owner and bound by their rules. This was a forgetful experience. The property applied arbitrary filters to deny us the basic facilities that were committed to us while booking, like free breakfast and extra mattress on payment basis: in fact the owner of this property, Krishank Kansal, categorically refused us these as they did not have kitchen and had no extra mattress. Ironically, we received confirmatory messages regarding these two commitments because of which I persisted with the booking and not cancel it. I was with two adolescent boys who were out there to play in a badminton tournament. The owner of this property was flatly refusing us entry initially and we ended up wasting ~2 hours of our time arguing and then talking to OYO customer representative, Ansh
AbhasA month ago