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Sandos Caracol Nature Resort & Water Park All Inclusive

Name: Sandos Caracol Nature Resort & Water Park All Inclusive
Address: Carretera Cancún Chetumal Km 295, Playa del Carmen, Quintana Roo, 77710, Mexico
Telephone: +529848734444

★★★★★·Playa del Carmen·7.7

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Dates

Oct – Nov 2026

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Rooms

Overview

Sandos Caracol Nature Resort & Water Park All Inclusive sits on Playa del Carmen’s beachfront, overlooking Cozumel Island. The resort blends lush mangrove jungle with bright rooms featuring flat‑screen TVs, air conditioning, minibars, and free Wi‑Fi. Highlights include 9 restaurants, two outdoor pools, a 29‑slide water park, spa with sauna and hot tub, yoga, water sports, and eco‑activities for families.

Amenities

Food & Drink

Restaurant
Bar / lounge

Wellness & Spa

Spa & wellness centre
Sauna
Steam room
Hot tub / Jacuzzi
Massage services

Fitness & Recreation

Gym / fitness centre
Outdoor pool
Recreation activities

Location

Beachfront
Private beach area
Beach access

Outdoors

Outdoor spaces

Activities

Golf course nearby
Tennis court
Tours & rentals

Family & Kids

Family rooms

Reception

24-hour front desk
Concierge services
Luggage storage

Services

Daily housekeeping
Laundry service

Transport

Airport shuttle
Shuttle (incl. airport)

Parking

On-site parking
Accessible parking

Connectivity

Internet available

Room Climate

Air conditioning

Accessibility

Accessibility features

Safety & Security

Safety & security features
Hand sanitizer available

Policies

Property policies

Location and surroundings

Reviews

7.7

How guests rate the property, aspect by aspect.

“Excepcional”

I loved it, but the wait time for check‑in was too long.

Arelys2 weeks ago

“Muy cómodo el hotel, la pasamos muy bien”

The amenities were great, and the staff were very attentive and friendly, but there were long queues to access some restaurants.

Irma2 weeks ago

The attractions were good, but the water near the beach was dirty.

Tomasz3 weeks ago

“Buena”

Everything was fine overall, but the hotel needs to improve customer service.

Rafael3 weeks ago

“Instalaciones ya viejitas comida muy insípida”

The décor and welcome to the room were nice, yet the food was bland and cold; good restaurants required reservations and had lines, the bed was uncomfortable, the old climate control didn’t cool the slides, and they closed very early so we couldn’t go.

Yolanda3 weeks ago

Sandos Caracol Nature Resort & Water Park All Inclusive

★★★★★·Playa del Carmen·7.7