Sonesta ES Suites San Diego - Rancho Bernardo

“It was ok staff were very nice. Physicial faculty needs to be updated along with rooms”

Breakfast was very poor—eggs, fruit, sausage, and orange were all terrible. The entire hotel felt too dark, including rooms and common areas; bathrooms and furniture need updating and the place should be brightened.

David·2 months ago

“The place needs renovating.”

Fair

Eugene·2 months ago

“Booking DO Better”

I like the fact that it has a stove top, full size fridge amd most cooking items. I like that outside of the 2 beds in the room there is a sofa bed. There were 5 of us and we were comfortable enough. The breakfast was a bit weird. There was not a lot of options when it came to the hot foods. My dog wouldn't even eat the eggs they served. They need more toasters, there was one. Maybe a waffle option? And two trays of each item to keep the line moving. Expect at least 30 mins to wait for the one worker to make more of whatever is out. Also, there is no control over children running up and down the halls. The room above us had kids running around for hours. The front desk had to call them multiple times. I told them if these people didn't stop we would call local PD since it was already almost midnight. They stopped. Although, the next night, it was the same issue. We had to deal with it for hours, make threats to call PD for it to stop. For what the hotel charges, it was falling a part. The lau dry room had 1 working washer and dryer. There were 3 others that were all out of order. That was a mess. If they're under new ownership it has to be way better than this. Unless, its an Extended Stay. The room was run down. Peeling paint, mold on the ceilings in the bathroom, carpets are filthy. Dishes were dirty, coffee pot was dirty. Trash outside in the pool and basketball area. Not enough staff. I wish Booking would actually send someone anonymously, to stay in these places that are listed on their hotels to have better quality hotels and real honest reviews. Booking you have to do better in who you take on as being a part of the site

Melissa·2 months ago

“Not great - dark and dingy.”

Good location for Poway. Bed was comfortable. Apartment was very spacious. Very dated - carpets looked dirty and ripped in one place. Shower did not work in one room which they fixed straight away. Breakfast was cheap and not great. Coffee barely drinkable. Paper plates and bendy plastic forks. It all felt very dark and dated. Not worth the money it was not a hotel feel more like a motel. Better to get an apartment which is fully kitted out and make your own breakfast. Stayed 3 nights - room was not made up or towels changed during this time. I would not go back

Charlotte·3 months ago

Breakfast was good enough, but the phone system failed when I tried to confirm my reservation; corporate headquarters eventually reached out on my behalf.

Denise·3 months ago