The staff repeatedly lied about taxi prices and hotel reservations, leaving me very dissatisfied with the service.
SergeiA week ago
Just a moment…
★★★★★·São Paulo·8.4
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or just type it — “around the 20th, three nights”
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The Double Tree by Hilton São Paulo Itaim features air-conditioned rooms with city-view balconies, private bathrooms, and modern amenities like free WiFi, minibars, and flat-screen TVs. Guests enjoy a rooftop pool, fitness centre, sun terrace, and restaurant with international cuisine, plus a 24-hour front desk, private check-in, and paid parking. Located 9 km from São Paulo/Congonhas Airport and near Ibirapuera Park and MASP São Paulo.
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How guests rate the property, aspect by aspect.
The staff repeatedly lied about taxi prices and hotel reservations, leaving me very dissatisfied with the service.
Sergei·A week ago
The location, breakfast, and very friendly reception staff were great, but the pool was small and poorly maintained.
Beata·A week ago
The spot is commercial, has a garage, and is quiet, but the bathroom needs renovation.
Marcílio·A week ago
I was pleased with the staff’s service and stayed in a freshly renovated room, but the breakfast, food, and overall restaurant experience were weak for a hotel of this class; I expected far more. The pillows had an unpleasant smell and the bedspread was off. When I asked the front desk for plates and cutlery, they handed them to me, but the items were in terrible condition.
Carlos·A week ago
Everything was perfect—no complaints at all.
Joyce·2 weeks ago