Nothing positive. They didn’t have what I needed, I paid by card, and the place was lacking.
Juan6 days ago
Just a moment…
★★★★★·Cancún·6.6
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or just type it — “around the 20th, three nights”
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Chi Ibal Hu Cancun in Cancún offers elegant 5-star accommodations with a sun terrace, lush garden, and free WiFi. The hotel features private check-in and check-out, a 24-hour front desk, and family rooms. Rooms have air-conditioning, free toiletries, and TVs. Located 19 km from Cancún International Airport, it's near Cancun Bus Station, Government Palace, Cristo Rey Church, and Parque las Palapas.
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How guests rate the property, aspect by aspect.
Nothing positive. They didn’t have what I needed, I paid by card, and the place was lacking.
Juan·6 days ago
Very bad service from the moment we arrived; I had already booked but they told me it wasn’t booked and charged me more than the reservation. There’s no air conditioning, they gave me a small piece of bathroom paper only, the place is in bad condition, and the door didn’t close properly.
Rodriguez·A week ago
We arrived at the front desk wanting to pay by card, but that option wasn’t available, so we had to settle in cash and received the change at checkout. The hot water never came on, and the room wasn’t cleaned at all.
Alessia·A week ago
From the moment I got there until the moment I left, the staff were extremely friendly and attentive. The place itself is great and the area is quiet.
Castro·A week ago
The receptionist provided personalized attention, but the location was a drawback.
Hernández·A month ago