“Pathetic and Disgusting.”
Nothing. This was one of the worst hotel experiences I’ve ever had. The hotel was in a completely pathetic state with almost zero maintenance; the rooms were filthy and unhygienic, the bathrooms smelled awful, and there was no basic hygiene supplies like soap or tissues, not to mention the AC wasn’t working properly. I was staying with my sick mother who had just had a biopsy at Medanta – The Medicity, and at about 2 AM we found a large mouse in the room, with droppings in the bathroom—absolutely disgusting and unacceptable. Because of this, we had to move rooms in the middle of the night, disturbing a patient after a medical procedure, which was extremely stressful. The manager’s response was highly unprofessional and careless; he arrogantly said we could “complain wherever we want” and that they “do not care.” This experience was mentally exhausting, unhygienic, and utterly unacceptable for any paying guest, especially when traveling with a medically unwell family member. I expect a proper resolution, strict action against the property, and a refund or compensation for the trauma and inconvenience. If this is ignored, I will have to take the matter further on social media and consumer platforms with full evidence.
Sahil4 months ago