Marsh Farm Hotel

“Dirty, disgusting and not worth the money”

The pictures in the advert looked great, but in reality it was a dirty run‑down dive. It was filthy: curtains and bedding were dirty, there were cobwebs and spiders in every corner, the bathroom floor was under apt and I mopped, there was mould and limescale all over the bathroom. I can understand a venue having scuff marks and slight rust, but being dirty is unacceptable. The shower gel was empty, there was no plug to have a bath and there was a pile of unsightly rotting wood and furniture outside the bathroom window.

Dayna·A month ago

Great location, but the hotel was very, very tired. It desperately needs refurbishment and an outdoor space that’s tidy.

Anthony·A month ago

“Do not book this place.”

Location. First, I made a polite request for a decent size room and pointed out that I have claustrophobia. I got an email back saying, you booked a single room, and if you are bothered about your claustrophobia we have a gar⁹den that you can use. I was reminded that i can cancel but my reservation is non refundable. I was buffled by this response. I wish i had read reviews before booking. Pictures on here are not a true reflection of this delapidated hotel, not only that, hotel is covered with filth, dust and cobwebs. When i pointed it out, staff told me its not their problem, they are short staffed, its only 2 of them to cover everything, therefore rooms will not be cleaned daily. I argued that my room was already dirty when i came in, i hadnt bothered complaining the previous night cause i had been travelling and too tired in the evening, hoping room would be cleaned in the morning. Not only that, tv just blew up and i was worried. I escalated to bookings.com and up till now my issue was unresolved. I am considering stopping using this platform now. Tge service is detoriorated in years. What a dissappointment. Breakfast is just an apple or banana, a choice of 30ml tub of infant yoghurt, box of cereal, coffee machine that will dispence small amount of watery liquid into your cup while the rest floods the table from the back of the machine. What a horrible experience

Precious·A month ago

“Cold Comfort Marsh Farm Hotel”

The bed linen and towel clean, bed and pillows very comfortable. I rang the hotel before booking and asked if they had a restaurant, they answered yes. On arrival asked to make a reservation in the restaurant and was told that the kitchen caught fire and its being repaired (three years ago), I was then told that the burger van in the car park was the alternative option. No means of hanging clothes up, so I used the ironing board leg. The dust in the corner of the bedroom. Stains on the sink. Toilet roll holder covered in dust. The safety window chains broken, my bedroom was excisable via a flat roof, slept with windows closed. Breakfast - The gentleman serving was wearing his coat Brought out a few slices of bread at a time, 7 people waiting for bread to toast No knifes, plates and butter Kept asking for the items, but made to feel I was asking for something that was beyond what I had paid for

Bethan·A month ago

I really enjoyed my stay, plus a fabulous breakfast 😋

Baker·A month ago