“Very disappointing because you did not keep up your words.”
I appreciated the location and the facilities, but the absence of breakfast was a major let‑down, especially since the hotel advertised breakfast as included. When I booked, I received an offer for a complimentary breakfast, yet upon arrival they refused to provide it, claiming they were not giving breakfast. I later saw the breakfast offer still listed on the website, which felt deceptive and dishonest.
AliceA year ago