“Nicht zu empfehlen”
The staff were generally nice and helpful, except for the older lady at reception. The water temperature was pleasant. There were fewer food options than expected, but what was available mostly tasted good. Everything was very old, worn out and partially dilapidated. The pool was extremely chlorinated—chlorine is necessary, but the level surprised us. The room had stains on the walls, the kitchen was dirty, and the bathroom seams were moldy. We expected something cleaner and were disappointed. The play area in the basement is awful; it smells bad, cannot be ventilated because there are no windows, it is all very old, partially broken, and past its prime. The staff are truly very nice. The waiters do their best, so we gladly left tips. However, the older lady at reception had a very unpleasant manner. She was disrespectful to guests in front of her younger colleagues. She smiled and tried to cover it up, but she was rude to guests. Other guests mentioned that the older lady at reception was unfriendly and almost shameless. In the end, you have to form your own impression. If you can handle the older, worn rooms, the noise level of a family hotel, and mainly want to explore the beautiful surroundings, the hotel is acceptable. We did not feel entirely comfortable because the “boss” or older lady at reception gave us a bad vibe, and we expected more from the price/quality ratio and how the hotel presents itself online.
Sebastian·2 months ago