Royale bnb kiambu rd

I am extremely disappointed with this property. The apartment we received was not the same as the one shown in the Booking photos, which was very misleading from the beginning. Even worse, we did not feel safe during our entire stay. On several occasions, unknown people tried to open our apartment door, and it felt like someone was attempting to force their way inside. Because of these incidents, we spent the whole stay feeling anxious and unable to relax. This was one of the worst accommodation experiences I have ever had. The misleading listing combined with the complete lack of security made our stay unacceptable. I would not recommend this property to anyone.

Vlad·2 months ago

“This was, without exaggeration, one of the worst accommodations I have ever stayed in.”

The photos on Booking look nothing like reality. The room was in a shocking state of disrepair and cleanliness. The towels were stained and looked dirty. The bathroom was covered with mold and damp patches, with visible water damage throughout. The toilet was not functioning properly, and there was no hot water during my stay. The walls and ceiling showed severe signs of moisture and mold. There was excessive noise throughout the night, making it difficult to rest. To make matters worse, I encountered cockroaches inside the room. I understand that budget accommodation comes with lower expectations, but basic hygiene, honesty in advertising, and minimum maintenance standards should never be optional. Charging $15 is not an excuse for conditions that are unhygienic and far below what was advertised. The biggest disappointment is not the price it is the misleading presentation. The photos create expectations that the property simply cannot meet. I would strongly advise future guests to look carefully at recent reviews before booking. I would not stay here again under any circumstances.

Gabriel·4 months ago

The response from the management was ok. I was ok with everything

Njenga·5 months ago

“Just improve”

The room was dirty and very disorganized, and the toilet didn’t work.

James·6 months ago

Nothing good at all. The house was filthy, full of cockroaches, and the bed sheets smelled awful. I’d rather have stayed elsewhere 😕. The towels were so dirty 🤧 that I couldn’t even use them.

Lutomia·8 months ago