“Perfect location for safari bad service on the back end”
The spot was convenient for our safari the following day, but the hotel lost power for seven hours, preventing us from accessing any information or enjoying the stay; the room couldn’t be warmed as temperatures dropped, we sat in the dark, and none of the facilities were usable. It wasn’t the hotel’s fault, yet we asked for a partial refund as a courtesy, but the request was dismissed and no alternative accommodation was offered that day.
Nicky5 days ago