We had a problem with the shower, and it took a long time to resolve it for us.
Sergio5 days ago
Just a moment…
★★★·Gramado·8.6
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or just type it — “around the 20th, three nights”
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Located 500 metres from Mini Mundo miniature park, Pousada Zermatt features a buffet breakfast, free Wi-Fi, and room service. Restaurants, bars, and shops are within a 100-metre radius. The hotel's 800-metre proximity to Gramado centre and 300-metre distance to Pórtico Via Nova Petrópolis tourist attraction make it an ideal base for exploration.
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How guests rate the property, aspect by aspect.
We had a problem with the shower, and it took a long time to resolve it for us.
Sergio·5 days ago
Comfortable, with super cozy linens, great location, and close to everything in the center; no complaints.
Lenara·5 days ago
The place is in a good spot, but the MT bar is noisy.
Jardel·6 days ago
Breakfast was good, but I had requested a crib, which was confirmed, and when I arrived there was none.
Isabelle·6 days ago
I was disappointed with the facilities; we had no breakfast because the hotel was disorganized and only served coffee to guests outside the hotel, leaving us without anything. When I asked, they said it had already been charged through booking, so nothing could be refunded for the missing breakfast. We won’t return, and we’ll tell others not to stay at Hotel Zermatt.
Maicon·A week ago