MercuryFM 109 Guest House - Jaffna Temple road 77

I have visited Leisure many times before, but today’s experience was extremely disappointing. My online booking was approved with a check‑in time of 1:00 PM. I arrived on time with my luggage, expecting to check in as approved. However, a staff member told me the manager had instructed them not to give any bookings until 2:00 PM. I had to wait about an hour while standing with my luggage. What makes this even more frustrating is that the room had already been cleaned and was ready. If check‑in was not allowed before 2:00 PM, then why was my 1:00 PM check‑in approved in the first place? Customers should not have their valuable time wasted because of poor communication or internal management issues. I have been a regular customer, but the way I was treated today made me seriously reconsider visiting Leisure again. We come here as paying customers, not for free, and we deserve basic respect, proper communication, and reasonable customer service.

Kavindu·A month ago

Overall, we were satisfied with our stay. The accommodation was comfortable and the host was friendly and helpful. However, the surrounding area was quite noisy, especially at certain times, which made it difficult to relax and sleep peacefully. Apart from the noise, we had a good stay and would recommend the accommodation if you are not too sensitive to noise

Kana·A month ago

Cleanliness and the location. Overall I am satisfied with the property and also I think (night shift) staff need more training on customer service.

Viknaraja·A month ago

“It was not bad.”

It was near the Jaffna town which was great. A hot water kettle or a water filter would have been helpful

Rajika·A month ago

Not much. Poor facilities.

Ron·2 months ago