The location is great, close to Tayrona, with large rooms, a nice pool, and a big park. The staff were disastrous, only somewhat friendly—probably because of a language barrier—and they didn’t speak English, which was a shock when we arrived at 20 H30 without prior notice, even though the hotel had arranged a taxi for us (that part worked fine). We found the doors closed when we got there and had to ring for a while before a lady opened them, clearly surprised or annoyed to see us and still not speaking a word of English. The welcome was cold. Although the hotel is listed as 5‑star on booking, it doesn’t live up to that; it’s more like a lodge or “refugio” as they say on their site. It has a beautiful pool, a nice park, and spacious rooms, but the upkeep is minimal and the staff are almost nonexistent. The value for money is poor, and prices should be lowered further in the off‑season.
NadineA month ago