“Ma pire expérience sur Booking”
There is no positive to find when you end up in a room you didn’t book because it doesn’t suit you and you really don’t want to stay there; upon arrival, the fact was presented as a done deal: you were moved to a different room to accommodate a client who booked an extra night; at no point did anyone politely contact you to inform you, which would have allowed a cancellation for breach of contract and finding accommodation elsewhere; the reservation policy states that a booked room must be provided unless force majeure applies (and prioritizing a higher‑paying client is not a valid reason); that’s the law! I ended up in a room I didn’t want: décor with big flowers on a gray background, a wreath of dried flowers on the headboard, it felt like a funeral parlor, the bathroom was narrow, very dark, poorly lit, not recommended for claustrophobes (not even a small hook for a robe); in short, my worst experience on Booking because an unprofessional host failed to keep their promise. At 192 euros for two nights it is UNACCEPTABLE.
Carole·A month ago