We booked two tents for two nights, paid in advance, but the site was poorly maintained and the tents didn’t match what we expected. We asked for two family chalets instead, which were comfortable but still very basic. Breakfast the next morning was underwhelming, lacking quality and variety, especially given the lodge’s proximity to town. In Chalet 1 the hot water lasted barely two minutes, making a proper shower impossible, while Chalet 2 had even worse water problems that further ruined the stay. When we checked out, we were told the money already paid for the tents couldn’t be credited toward the upgraded chalets, so we had to pay extra, which felt unfair. Overall the lodge feels overrated compared to its facilities and service; better maintenance, guest amenities, and a more flexible customer‑service policy would make a big difference.
Zebra2 months ago