“Irresponsible hotel management: Unusable shower, No follow-up, and Appalling customer service”
We stayed one night at B&B HOTEL Nice Stade Riviera and it was utterly unacceptable. After a long trip, we checked in around 2 a.m., hoping only for a shower and a nap. Instead, the shower drain was badly clogged, leaving us standing in a pool of dirty water and unable to shower hygienically. We reported the issue to reception and in writing, but were told it couldn’t be fixed that night because the necessary tool wasn’t available. By 3 a.m. we were still stuck with the same problem instead of getting the rest we needed. The next morning, there was no follow‑up at all. Shockingly, the receptionist handling our checkout didn’t even know about the issue, even though we’d reported it twice. This showed a deep lack of communication and concern. No compensation was offered; she only asked if we wanted drinks. Being unable to use a basic facility felt dismissive and completely inadequate. A working shower is a basic expectation of any hotel stay, and the failure to provide one, plus the absence of follow‑up and a meaningful response at checkout, made the experience extremely disappointing. We left feeling our complaint had been ignored. We will pursue this matter further, but based on what happened, we strongly advise choosing another hotel.
Azarakhsh4 days ago