“Definitely wasn't for us”
The staff were incredibly kind. We booked two king suites, but the carpet in the first room was soaking wet and smelled awful, so they moved us to another room. My daughter found a bug on her pillow. We asked for a refund and left. The manager returned the next day, handled it correctly, and gave us a full refund, but cleaning and odor control need improvement. The hallway carpet hadn’t been vacuumed or shampooed in ages.
Lindsay3 weeks ago