“extremely rude, intimidating night employee”
The accommodation was good, clean, and well‑located. However, an employee at the Courtyard by Marriott Akron Downtown shouted aggressively at my children and me because we entered without a key card, which was rude, intimidating, and humiliating. We understand security rules, but this treatment was unacceptable. As international guests, we felt deeply uncomfortable and this is one of the worst staff encounters I’ve had with Marriott. Management should review the footage and act appropriately; hospitality must be respectful and welcoming.
Sera4 weeks ago