★★★★·Hanoi·4.8
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or just type it — “around the 20th, three nights”
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Văn Lâm Hotel in Hanoi offers family rooms with air-conditioning, private bathrooms, and modern amenities, including work desks, TVs, and free WiFi. The hotel features a spa, wellness centre, sauna, and hot tub, as well as a garden, restaurant, and bar. Located 16 km from Aeon Mall Long Bien and 38 km from Noi Bai International Airport, it's close to Hoan Kiem Lake and the Imperial Citadel of Thang Long.
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How guests rate the property, aspect by aspect.
I was really impressed with the staff in the kitchen - they were super friendly and welcoming. The food wasn't the best, but I was happy with it because of their great attitude. On the other hand, the front desk staff seemed completely unprepared to handle guests, which is a big problem. Even though there were no other guests in the rooms, they were inflexible and wouldn't let me check in until 2 PM, despite my request.
Phương·11 months ago
I'm still trying to process the absolute disaster that was my stay at this hotel. The photos online looked nothing like the grim reality, and the fact that they were still under renovation but open for booking was a total scam. The "economy room" I got was a joke – it didn't even have a working bathroom light, and the owner had the nerve to tell me that was just what I got for the price.
Yunice·11 months ago
The hotel's new rooms are a major plus, but they're still under construction, which is a bit of a letdown. The staff were super helpful when I checked in late, and the room itself was spotless despite the ongoing renovation. The location is great, but the noise from the construction site outside my window was pretty annoying. Overall, it's a decent value for the price, but you might want to factor in the potential disruption.
Cường·11 months ago