The staff were not friendly. The towel in the picture was missing; the room had a bad smell; the bathroom door lock was broken; when I approached a staff member she made a face.
Mimie7 months ago
Just a moment…
★★·Kuantan·5.9
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or just type it — “around the 20th, three nights”
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Capital O 91281 Hotel First Garden By Kr Cosmos in Kuantan offers family rooms with air-conditioning, private bathrooms, tea and coffee makers, TVs, and electric kettles. Amenities include free WiFi, private check-in and check-out services, a 24-hour front desk, and a minimarket. The hotel is 1.8 km from Kuantan 188 Tower and 2 km from Masjid Sultan Ahmad Shah, with nearby attractions like Taman Gelora and Cherating Turtle Sanctuary within 5-46 km.
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How guests rate the property, aspect by aspect.
The staff were not friendly. The towel in the picture was missing; the room had a bad smell; the bathroom door lock was broken; when I approached a staff member she made a face.
Mimie·7 months ago
The only good thing about this hotel was the service, which was absolutely terrible. Checking in was a nightmare and I had to transfer money for a deposit, which took over a week to get back. The room was filthy, with dirty water, a stinky bed, and terrible walls. They said the deposit would be refunded in 3 working days, but it took over a week and I had to keep asking for it.
Nur·8 months ago
The bathroom was disgustingly dirty. That's all I have to say about this place.
Law·8 months ago
I was initially impressed by the hotel's WhatsApp-based system, which made checking in and out a breeze. However, things took a turn for the worse when I realized they weren't refunding my deposit. It's been a month since I checked out, and I've had no response from the staff. The TV was just a decorative piece, and the WiFi didn't work.
Zack·8 months ago
SCAMMER STAFF & HOTEL! Near the app, the front desk is advertised as 24‑hour but the staff were absent. Still, a staff member sent a message with instructions for self‑check‑in and demanded a deposit + sustainability tax of RM53 via bank transfer to an account in the name of AIZIL FAHEIM, claiming a refund of the deposit in 3 days. It was suspicious because the account name was personal, not the hotel company. I waited, received spam calls, and the WhatsApp messages were silent. I asked for the account number to return the money, but the staff stayed silent since checkout on 10/1 and I have not received a refund. The service staff were terrible and the hotel is terrible. HOTEL SCAMMER
Aisya·9 months ago