The hotel was new, but nobody was there when we arrived and there was no hot water.
RicardoA month ago
★★★★·Cerocahui·9.4
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or just type it: “around the 20th, three nights”
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Valle de Cerocahui Hotel in Cerocahui offers family rooms with air‑conditioning, private balconies, and bathrooms, each overlooking gardens or mountains. The on‑site restaurant serves Mexican cuisine, including vegetarian and vegan options, with continental, American, and à la carte breakfasts. Guests enjoy a garden, terrace, free Wi‑Fi, paid shuttle, tour desk, and on‑site parking. Cycling activities are available.
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How guests rate the property, aspect by aspect.
The hotel was new, but nobody was there when we arrived and there was no hot water.
Ricardo·A month ago
We had a wonderful experience: Francais, the owner, welcomed us like family and her son helped us see the sights—no need for separate tour guides because Kevin was on hand. The hotel is basic, and she moved us to a second property called Jade for the last days because it was nearer the town square. We ate almost every meal there, and the basic Mexican food was very good. The hospitality was outstanding. The only downside was that the hotel is about 1/2 km from the town square, which was a bit of a walk for us older guests, but Francais or Kevin were always ready to come and get us.
James·3 months ago
Alberto and Francia were fantastic hosts who cooked great meals for us. Alberto also took us on a tour of the surrounding areas and several spectacular overlooks, and arranged a small hike to a nearby waterfall. The property is brand new, so there were a few minor issues with in‑room amenities, but that was negligible compared to the excellent service.
Randolph·4 months ago
The hot water could have worked better
Marke·5 months ago
The restaurant next door was good, but at times there was no hot water.
Terence·6 months ago