“Lovely place near the beach with very nice staff.”
The property is beautiful, close to the beach, and the amenities are amazing.
Ian3 months ago
Just a moment…
★★★★·Tulum·5.9
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or just type it — “around the 20th, three nights”
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The 4-star Chaac hotel in Tulum offers air-conditioned rooms with private bathrooms and garden views, featuring tea and coffee makers, refrigerators, and complimentary toiletries. Guests enjoy a fitness centre, sun terrace, year-round outdoor pool, and free WiFi. The hotel is 2.8 km from Parque Nacional Tulum and 12 km from Sian Ka´an Biosphere Reserve, with on-site parking and nearby access to Tulum Naval Air Station and Tulum Archeological Site.
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How guests rate the property, aspect by aspect.
The property is beautiful, close to the beach, and the amenities are amazing.
Ian·3 months ago
The staff is very friendly and the location is nice, but this apartment was a huge disappointment. I had previously stayed in another apartment in the same complex and that one was good. Here I had to spend half an hour removing ice from the fridge and then there was no hot water for the shower. They said it would be fixed the next day and that was their priority. I saw no one after that and nothing was refunded or even mentioned about the price. All in all, just a bad host! So no hot water and the fridge was full of ice, which took half an hour of my vacation to deal with.
Willemse·7 months ago
The hotel's furniture was nice, but unfortunately, the reception area was a letdown.
Pablo·8 months ago
We were turned away from the hotel, which was frustrating, but it's worth mentioning that the staff didn't speak a word of English, which made communication impossible. To make matters worse, they asked for a code we didn't have.
Michael·A year ago
I spent an hour waiting for the department's data, and at one point, I even considered canceling my stay. It was a long and frustrating experience.
Rene·A year ago