“Excelente”
The facilities and staff service were excellent.
Raymundo3 weeks ago
Just a moment…
★★★★★·Zacatlán·8.8
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or just type it — “around the 20th, three nights”
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La Casona de los Gómez in Zacatlán offers a 5-star experience with a beautiful garden, free WiFi, and elegant amenities. The hotel features family rooms, a 24-hour front desk, and a hot tub. Located 125 km from Hermanos Serdán International Airport, it provides free on-site parking and a range of services, including daily housekeeping and full-day security.
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How guests rate the property, aspect by aspect.
The facilities and staff service were excellent.
Raymundo·3 weeks ago
The parking is spacious and the location is convenient.
Martha·3 weeks ago
The facilities are beautiful, the rooms are very cozy, and the garden is stunning. The staff were terrible, lacking warmth, and they need a quality service training.
Irma·3 weeks ago
The staff were friendly and the location was good, yet there was a noticeable damp smell.
Veronica·2 months ago
The place looks lovely with a nice garden and offers coffee, tea, and bread in the morning and afternoon; the room is pretty but poorly maintained, it’s relatively close to downtown Zacatlán but sits on a slope that makes it hard for people with reduced mobility. The lack of cleanliness was evident: the room rugs were very dirty, dust was noticeable in the air, and the room’s foot mat was dusty. On our second day the housekeeping staff took towels from other rooms and left them scattered in the hallway all day. They claim it’s a boutique hotel but it falls short; there were no full towels in the bathroom and we had to request toilet paper. Overall, the price feels high for what’s offered.
Maribel·2 months ago