★★★·Bacalar·7.9
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or just type it — “around the 20th, three nights”
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Hotel Sun Ha Bacalar offers spacious family rooms with air‑conditioning, private bathrooms, minibar, flat‑screen TV and complimentary Wi‑Fi. Guests enjoy a year‑round outdoor pool, sun terrace, garden lounge and a balcony overlooking the lake. On‑site amenities include 24‑hour reception, private check‑in/out, daily housekeeping, free parking, tour desk and bike rentals. Located 34 km from Chetumal International Airport, the hotel provides easy access to Bacalar’s attractions.
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How guests rate the property, aspect by aspect.
A very nice modern room that was spotless. The bathroom was the best of all five hotels we stayed in. The bed was huge and super comfy. The little pool was cute, but we didn't try it because the lagoon was too tempting. The common areas were quite small and a bit dreary. There was no breakfast or bar, but that didn't matter since the center and restaurants were very close.
Matthieu·A week ago
The location is the only good thing. The stairs were extremely dangerous; I fell and they didn't care or try to help me. I ended up in the hospital with a third‑degree sprain, a right wrist fissure, and a finger fracture. I asked them to check their cameras so they could see the accident, but they refused. They said the hotel wasn't maintained because it was a tourist spot, and the receptionist even said the conversation at reception was being recorded. I pointed out a metal bar sticking out on the bathroom floor that also hurt me. The room had no TV service, the ceiling and walls were peeling, the towels were old, torn, and stiff, the internet was poor, and the pool was untreated. They didn't cover any medical costs, medication, or even a glass of water (room #9). If you can avoid this place, do so, because not only the access stairs are dangerous—every stair and structure is hazardous. They didn't want to provide the video of my fall because they weren't interested in taking responsibility.
Paulina·A week ago
The bedroom was great for sleeping. The shower was broken, there was no toilet paper or soap, employees were very unmotivated, and there was no water or kiosk available even though nearby stores close early on Sundays. They had bicycles, but the staff seemed unwilling to rent them out.
Tim·3 weeks ago
The peace and location were excellent. Some services were not available.
Victor·4 weeks ago
The location was spot on, but at reception everything was fine until a lady told us we could no longer be on the terrace and even asked us to turn off the lights while we were still waiting to come down.
Jazmin·A month ago