The cleaning was good, but I booked a studio and was given a different room. Arriving late, I had a rather unpleasant experience trying to sort it out at reception. At breakfast the staff told us we had to pay for tea, and when I said that seemed odd, they claimed the owner had spoken and it was covered. The next day, a different receptionist insisted we pay again, and eventually we were left without tea for the whole stay. Whenever we raised concerns, they said they would call the owner, then later claimed she didn’t answer, repeating this several times.
Zugravualina3 weeks ago