I was charged for a room that never existed, and I still haven’t gotten my money back.
Bijoy10 months ago
Just a moment…
★★·Kolkata·3.8
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or just type it — “around the 20th, three nights”
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FabHotel BN Palace, situated near Belgharia Expressway in Kolkata, offers air‑conditioned family rooms with private bathrooms, tiled floors, wardrobes, and flat‑screen TVs. Guests benefit from complimentary high‑speed Wi‑Fi, 24‑hour front desk, lift, daily housekeeping, on‑site private parking, and round‑the‑clock security. The property lies 5 km from Dumdum Metro and the airport, and 15 km from Eden Gardens and Victoria Memorial.
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How guests rate the property, aspect by aspect.
I was charged for a room that never existed, and I still haven’t gotten my money back.
Bijoy·10 months ago
They confirmed our reservation but had no room available; we waited until 11 pm while they tried to find another place, then we gave up and booked elsewhere.
Andrew·11 months ago
Everything was terrible.
Kachhap·11 months ago
The staff behaved badly, the place was dirty with mosquitoes, they denied check‑in because they claimed no rooms were free, asked for extra money, gave us a non‑AC room even though we booked an AC one, and only switched us to an AC room at 11 pm after we pressed them four times.
Abhishek·A year ago
The staff was rude and demanded money after we arrived even though the booking was prepaid; the rooms weren’t cleaned, linens were dirty and spotted, the bathroom taps and jets didn’t work, there was no room service, no nearby food or restaurants, and the hotel is just beside the expressway. The owner only rents rooms to unmarried couples for a few hours and does not welcome families. If you want to ruin your mood and holiday, stay here.
Shukla·A year ago