“期待してはいけなかったか？”
The small, atmospheric hot‑spring town had good food, and the dining staff were polite and sincere. The hallway outside the rooms was clean and the floral decorations added charm. However, the car‑handing staff and the front‑desk manager, Mr. Naka, had no smiles, and I felt the service was far from welcoming. I had to double‑check my name in kanji and kana over email and phone, and it was entered incorrectly at check‑in. When I asked to correct it, they said it was fine if only the surname appeared on signage, so I accepted. But the shoe rack later showed the surname wrong again. Mr. Naka repeatedly explained the room’s equipment, but seemed clueless about nearby shops (the hotel’s YouTube channel mentioned them). The dust on the TV’s back and the lattice of the shoji behind it was shocking; I asked for cleaning, but Mr. Naka didn’t seem to regret it and said someone else had cleaned. He just wiped it with a dry cloth, leaving dust. I noticed dust on the air‑conditioner cover at night, which was very uncomfortable. The bath’s view was all street, so I couldn’t relax; I would have stayed elsewhere if I’d known. On the next day’s checkout, the owner appeared at the entrance and thanked me for the cleaning, saying, “It was good that you told me before it became a big issue, thank you.” That felt like the hotel’s perspective, not mine, and I left feeling uneasy. She asked me to smile for a photo in front of the entrance and promised to send it later, but my family couldn’t smile genuinely. We also had two photos taken with our phones and the hotel’s phone, yet my family’s pants were still up—very disappointing. I had high hopes for a welcoming stay, but a series of mishaps left me very disappointed.
FunatsuA month ago