“Expérience décevante”
The front‑desk staff told us we had to pay for the room again, even though it had already been settled online, and they gave us the wrong room number; the room was already occupied. No information was provided about the location or time of breakfast. I could never find the TV remote, and I couldn’t locate the reception phone number. At breakfast, the floor was sticky like a bar after a night out. The last thing before leaving, we were asked to pay for the rooms again with an almost accusatory tone. It was a disappointing experience for a Mercure and not worthy of a 4‑star badge! The rooms were very comfortable, though.
Julie3 weeks ago