They refused to give me a room even though I had a confirmed booking.
Pradyumna3 weeks ago
Just a moment…
★★★·Kolkata·5.2
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or just type it: “around the 20th, three nights”
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Super Hotel O The Lake Regency in Kolkata offers spacious family rooms with air‑conditioning, private bathrooms, work desks, seating areas, free Wi‑Fi, flat‑screen TV and complimentary toiletries. Guests enjoy 24‑hour front desk service, lift access, daily housekeeping, room service and luggage storage.
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How guests rate the property, aspect by aspect.
They refused to give me a room even though I had a confirmed booking.
Pradyumna·3 weeks ago
Nothing but the location. They were about to close all the hotel down even after we were inside the hotel in a police raid or something. Furnitures are old, the whole hotel feels like a old garbage dump but they portray the hotel like they just opened it 1 years ago. There were black musrums and molds on the walls of the hotel rooms. They told us there is no refund also in case of lock down of the whole faciality building, staffs were arguing with every unimportant points. And on the last day of our stay, they even opened the room and disrupted our privacy and did a offence . How do they get the authority to open someones room before check out??
Raunak·3 weeks ago
I had a terrible experience: they wouldn’t honor my confirmed booking after I paid, wasted my time and money, offered no refund, and showed no accountability. Stay away unless you want the same headache.
Raj·3 weeks ago
The room looked fine, but the tap was leaking, there was no hot water, and I was asked to pay an extra 500 for checking in early.
Girish·4 weeks ago
Not much to praise. The bedcover and pillow cover were so worn that it was obvious they hadn’t been changed. Despite booking and check‑in times, we arrived late and were made to wait about 30 minutes. The bathroom wasn’t cleaned.
Maiti·6 months ago