“No facilities as described, waste of money. Coachman unwilling to accept responsility”
The only thing that worked was the location. The entire apartment had no power, not even the cooking area. All the food we brought in was useless because the unit had no electricity, and the pub kitchen was also without power, so we couldn't eat at all. I raised the issue with staff right away, and when the Coachman responded negatively, I spoke to them directly. They spent most of the time making excuses, claiming ignorance, yet the power outage did happen and affected the pub kitchen. Their customer support was dismissive, unapproachable, and seemed content to take the money without delivering the promised service or any accountability. The apartment also had only one key for a large unit, just one wine glass (shocking for a room above a pub), and no other glasses besides point glasses, but I doubt the Coachman team cares about these details. It looks good on paper, but the reality and the customer support are far worse than nonexistent.
Nnytram·A month ago